Frequently Asked Questions
Find answers to common questions about our bespoke tailoring services.
Fit Guarantee & Quality
Covered within 30 days:
- Sleeve length adjustments (±2 inches)
- Trouser hem adjustments (unlimited)
- Waist adjustments (±1.5 inches)
- Minor tweaks (button positioning, etc.)
How it works:
- Take garment to YOUR local tailor
- Get adjustments done (save receipt)
- Email us the receipt
- We reimburse up to $30 USD
Defects/Major Issues:
- Construction defects = FREE remake, no questions asked
- Shoulders completely wrong = FREE remake (should've been caught in draft)
- Fabric flaws = FREE replacement
Not covered:
- Weight gain/loss after delivery
- Damage from wear/cleaning
- Changes to style preferences (e.g., "I want peak lapels now instead of notch")
Traditional tailoring:
1. Tailor takes measurements
2. Cuts expensive fabric immediately
3. You receive suit
4. Alterations needed = limited by seam allowances
Our draft fitting process:
1. Create pattern from measurements
2. Build test garment in cheap fabric ($20)
3. Ship to you, you try on at home
4. You tell us adjustments needed
5. We REBUILD the pattern (unlimited changes possible)
6. Only THEN do we cut your $200+ final fabric
Result: 95% of customers approve final garment with zero alterations needed. The draft catches everything before expensive fabric is touched.
Step 1: Contact us within 7 days
- Email photos showing the issue
- Describe what's wrong (fit, construction, fabric)
- We respond within 24 hours
Step 2: We assess the issue
Construction defect: FREE remake, no cost to you
Fit issue (despite approved draft):
- We review your draft approval communication
- If our error = FREE remake
- If you approved incorrect fit = alterations covered up to $30
Fabric defect: FREE replacement garment
Change of mind:
- Custom garments cannot be returned (made to YOUR measurements)
- However, if there's a genuine issue, we'll work with you to make it right
Our goal: You should LOVE your garment. We'll go above and beyond to ensure that.
Yes, minor adjustments are included within 30 days of delivery (sleeve length, trouser hem, waist adjustments, etc.).
The draft fitting process is designed to perfect your fit before creating the final garment, so major alterations are rarely needed. If there's any issue with craftsmanship or materials, we'll make it right at no cost.
Contact us via email or WhatsApp if you need any adjustments - we stand behind our work.
Our buttonholes use a combination of machine precision and hand-finishing.
The Process:
- Buttonholes: Machine-stitched for consistency, then hand-finished for clean edges
- Button attachment: Hand-sewn with proper shank for durability
- Working cuffs (surgeon's cuffs): If selected, buttonholes are functional and hand-finished
Why Not 100% Hand-Stitched?
True hand-stitched buttonholes add 2-3 hours per jacket and $200-400 to the cost. The visual difference is minimal - you'd need a loupe to see it.
Our approach delivers:
- Clean, consistent buttonholes
- Hand-finished edges (where it matters)
- Durability that matches full hand-stitching
- Price point of $590-800 instead of $2,000+
For Buttonhole Purists:
If 100% hand-stitched buttonholes are important to you, contact us. We can arrange it as a custom request with adjusted pricing and timeline.
Visual Quality: Our buttonholes are indistinguishable from hand-stitched at normal viewing distance. The functional quality is identical. The difference is craft tradition vs. practical result.
A full suit takes 8-12+ hours of skilled work.
Here's where the time goes:
Pattern & Cutting (1-2 hours)
- Pattern adjusted to your measurements
- Fabric laid, matched for pattern alignment
- Pieces cut precisely
Canvas Construction (2-3 hours)
- Canvas interlining shaped
- Chest piece attached
- Lapels structured
Jacket Assembly (3-4 hours)
- Front and back panels joined
- Sleeves set and attached
- Collar constructed
- Lining installed
- Buttonholes made, buttons attached
- Edge finishing
Trouser Construction (2-3 hours)
- Waistband construction
- Pockets installed
- Legs assembled
- Hem and cuff finishing
Pressing & Finishing (1 hour)
- Steam pressing for shape
- Final inspection and corrections
Why Can't It Be Faster?
Every shortcut affects quality. Fused instead of canvas saves 2 hours but loses drape and longevity. Fast fashion suits take 30-60 minutes and last 1-2 years. Ours take 8-12 hours and last 10-15+ years.
The Real Cost: At $590-800 for 8-12 hours of skilled work, you're paying roughly $50-100/hour for master craftsmanship. That's exceptional value for custom tailoring.
Every garment passes through multiple quality checkpoints before shipping.
Checkpoint 1: Post-Cutting
- Pattern alignment verified
- Fabric grain checked
- No fabric defects (holes, pulls, discoloration)
Checkpoint 2: Mid-Construction
- Canvas properly shaped
- Seams clean and straight
- Interlining smooth (no bubbles)
Checkpoint 3: Pre-Finishing
- Buttonholes clean and functional
- Buttons secure
- Pockets properly aligned
- Lining smooth and attached correctly
Checkpoint 4: Final Inspection
The complete garment is checked against a 25+ point checklist:
Jacket: Shoulders level and correct width, lapels lie flat, buttons aligned, buttonholes clean, sleeves same length, pockets aligned, lining smooth, no loose threads, clean pressing.
Trousers: Waistband sits flat, fly zips smoothly, pockets functional, legs same length, crease lines sharp, hem clean finish.
If Something Fails: The garment goes back for correction before shipping. We don't ship items that don't meet our standards - even if it delays your order slightly.
Your Final Check: When you receive your garment, inspect it within 7 days. If anything is wrong, contact us immediately. Our 30-day fit guarantee covers any issues.