Frequently Asked Questions

Find answers to common questions about our bespoke tailoring services.

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Customer support

What languages does your support team speak?

Our team is fluent in:
- English (primary)
- Thai (native)

We serve international customers primarily in English. If you need support in other languages, we'll do our best to accommodate using translation tools, but English and Thai are our strongest languages.

How do I contact customer support?

We offer multiple ways to reach our team:

  • Email: support@linensuit.shop (24-hour response time)
  • WhatsApp: Direct messaging for prompt guidance
  • Virtual Consultation: Book a video call with our team for personalized assistance

Unlike larger tailors, you'll work directly with our small, remarkable team. We're proactive throughout your journey - from measurements to draft fitting to final delivery.

How does the draft fitting feedback process work?

After receiving your draft garment, you have multiple options for feedback:

Option 1 - Self-Guided:
We'll send a detailed fitting guide with photos showing common adjustment areas. Take photos, note what feels tight/loose, and submit your feedback. Our tailor emails you within 24 hours to confirm adjustments.

Option 2 - Virtual Consultation:
Book a video call with our team. We'll guide you through the fitting in real-time, identify adjustments together, and answer all your questions.

Option 3 - WhatsApp Support:
Message us directly on WhatsApp for prompt guidance. Our small team is available to help based on availability.

Choose the level of support you're comfortable with - we adapt to your needs.