Shipping Policy

At LinenSuit.shop, we offer free worldwide shipping on all custom garments. Every order includes our signature draft fitting process to ensure perfect fit before your final garment is crafted.

1. Delivery Timeline

1.1 Standard Orders (3-6 Weeks)

Total delivery time: 3-6 weeks from order confirmation

Timeline breakdown:

• • Week 1: Draft garment production and shipping to you
• • Week 2: You try on draft, provide feedback via photos/video
• • Week 3-4: Final garment production with approved adjustments
• • Week 5-6: Quality inspection and international shipping

Note: Timeline may vary based on order complexity and your location.

1.2 Pattern Service Orders (Faster Reorders)

If you've already established your pattern with us:

• • No draft fitting needed (pattern on file)
• • Direct to final production
• • 2-3 weeks delivery

2. Shipping Costs

2.1 What's Included (Free)

All shipping costs are included in our prices:

• ✅ Draft fitting garment shipping (outbound)
• ✅ Final garment shipping (worldwide)
• ✅ Tracking on all shipments
• ✅ Secure packaging

2.2 Ultimate Precision Service

For customers sending existing garments for pattern copying:

• • You pay: Shipping your garment to us (outbound)
• • We pay: Return shipping of your garment + new garment

We provide our Bangkok address after order confirmation.

2.3 Customs Duties & Taxes

Important for international customers:

• • Import duties and taxes are not included in our prices
• • These fees are determined by your country's customs authority
• • Customer is responsible for any customs fees upon delivery

Tip: Check your country's import regulations for clothing. Many countries have duty-free thresholds.

3. Shipping Carriers

3.1 International Shipping

We use trusted international carriers:

• • DHL Express - Fast delivery, excellent tracking
• • FedEx International - Reliable worldwide coverage
• • EMS - Cost-effective international mail service

Carrier selection depends on destination and package requirements. We choose the best option for reliable, timely delivery.

3.2 Thailand Local Shipping

For domestic orders within Thailand:

• • Dragon Courier - Local partner for Bangkok and nationwide
• • Same-day or next-day delivery available in Bangkok area

4. Tracking Your Order

4.1 Tracking Information

You'll receive tracking updates via email:

• • Tracking number sent when each shipment dispatches
• • Direct link to carrier's tracking page
• • Email updates at key delivery milestones

4.2 What to Expect

Two shipments for standard orders:

1. Draft garment shipment - For fitting approval
2. Final garment shipment - Your completed custom garment

Each shipment includes separate tracking information.

5. Delivery Locations

5.1 Countries We Ship To

We ship worldwide with no restrictions:

• • All countries in North America, Europe, Asia, Oceania
• • Middle East and Africa
• • South America and Caribbean

Note: Delivery times may be longer for remote locations. Contact us for specific estimates.

5.2 Delivery Address

Please ensure your shipping address is complete and accurate:

• • Full name (as it appears on ID for customs)
• • Complete street address with apartment/unit number
• • City, state/province, postal code
• • Country
• • Phone number (required for delivery coordination)

Important: Address errors may result in delivery delays or return shipping costs.

6. Shipping Issues

6.1 Lost or Damaged Packages

If your package is lost or arrives damaged:

1. Contact us immediately at support@linensuit.shop
2. Include your order number and tracking number
3. For damaged packages: Take photos before discarding packaging

We will: File a claim with the carrier and arrange replacement or remake at no additional cost.

See our Refund Policy for full details on damaged shipments.

6.2 Delivery Delays

Factors that may cause delays:

• • Customs clearance in your country
• • Peak holiday seasons
• • Extreme weather conditions
• • Local carrier delays

We monitor all shipments and will proactively contact you if we detect any delays.

7. Contact Us

Questions about shipping?

• • Email: support@linensuit.shop
• • WhatsApp: +66 96 649 8151
• • Response time: Within 24 hours