Privacy Policy

LinenSuit.shop ("we," "us," "our") operates the website https://linensuit.shop. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using LinenSuit.shop, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide Directly

Account Information:

• • Name, email address, phone number
• • Shipping address, billing address
• • Password (encrypted)

Measurement Information:

• • Physical body measurements (height, chest, waist, hips, inseam, shoulder width, arm length, neck, sleeve length, etc.)
• • Weight and body shape information (if provided)
• • Measurement preferences and fit notes
• • Photos of you during draft fitting process
• • Garment photos you send for Ultimate Precision pattern service

Order Information:

• • Products ordered, customization choices
• • Payment information (processed securely by Stripe)
• • Order history and communication preferences

Communication Data:

• • Messages sent via email, WhatsApp, or virtual consultations
• • Feedback provided during draft fitting process
• • Customer support inquiries

1.2 Information Collected Automatically

Technical Data:

• • IP address, browser type, device information
• • Pages visited, time spent on site, referral source
• • Cookies and similar tracking technologies

Analytics Data:

• • Google Analytics 4 data (anonymized)
• • Website usage patterns and performance metrics

1.3 Information from Third Parties

Payment Processing:

• • Payment confirmation data from Stripe (we do NOT store card details)

Shipping Services:

• • Delivery status and tracking information

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Order Processing & Service Delivery

• • Process and fulfill custom tailoring orders
• • Create and store your measurement patterns
• • Ship draft garments and final products
• • Provide virtual consultations and WhatsApp support
• • Send order confirmations, shipping updates, and delivery notifications

2.2 Pattern Storage & Reordering

• • Automatically store your perfected pattern in your profile
• • Enable one-click reordering with saved measurements
• • Maintain lifetime pattern storage for future orders

2.3 Customer Support

• • Respond to inquiries within 24 hours
• • Provide measurement guidance and fitting assistance
• • Resolve issues and process alterations

2.4 Website Improvement

• • Analyze website usage to improve user experience
• • Optimize checkout flow and customization process
• • Monitor website performance and security

2.5 Marketing Communications (Optional)

• • Send promotional emails about new products and offers
• • Share updates about fabric collections and special events
• • You can opt-out anytime via email preferences

2.6 Legal Compliance

• • Comply with legal obligations and regulations
• • Prevent fraud and protect our business
• • Enforce our Terms of Service

3. How We Share Your Information

We do NOT sell your personal information. We only share data with trusted partners necessary to operate our business:

3.1 Service Providers

Payment Processing:

• • Stripe - Securely processes all payments (PCI-DSS compliant)
• • We never see or store your full credit card details

Email Services:

• • Resend - Sends order confirmations and transactional emails

Analytics:

• • Google Analytics 4 - Website analytics (anonymized data)

Shipping:

• • International shipping carriers - Delivery address only

3.2 Bangkok Artisan Partners

• • Measurements and customization details shared with our master tailors
• • Necessary for handcrafting your custom garments
• • Subject to confidentiality agreements

3.3 Legal Requirements

• • If required by law or legal process
• • To protect our rights, safety, or property
• • In connection with business sale or merger

4. Data Storage & Security

4.1 How We Store Your Data

Location:

Our servers are located in Sydney, Australia (AWS ap-southeast-2)

Duration:

• • Active orders: Until order completion + 90 days
• • Pattern storage: Lifetime (or until you request deletion)
• • Inactive accounts: 3 years of inactivity, then deleted
• • Marketing data: Until you unsubscribe

4.2 Security Measures

We implement industry-standard security practices:

• • Encryption: SSL/TLS encryption for all data transmission
• • Password Protection: Bcrypt hashing for account passwords
• • Payment Security: PCI-DSS compliant via Stripe
• • Access Control: Limited employee access to personal data
• • Regular Audits: Security monitoring and updates

Note: No system is 100% secure. While we take reasonable precautions, we cannot guarantee absolute security.

5. Your Privacy Rights

Depending on your location, you may have the following rights:

5.1 General Rights (All Users)

• • Access: Request a copy of your personal data
• • Correction: Update or correct inaccurate information
• • Deletion: Request deletion of your data (see exceptions below)
• • Portability: Receive your data in machine-readable format
• • Opt-Out: Unsubscribe from marketing emails anytime

5.2 EU Users (GDPR Rights)

If you're in the European Union, you also have:

• • Right to restrict processing
• • Right to object to processing
• • Right to lodge complaint with supervisory authority

5.3 California Users (CCPA Rights)

If you're in California, USA, you also have:

• • Right to know what data we collect
• • Right to opt-out of data sale (we don't sell data)
• • Right to non-discrimination for exercising your rights

5.4 Exceptions to Deletion

We may retain certain data if:

• • Required by law (tax records, transaction history)
• • Necessary for legal claims or disputes
• • Essential for business operations (fraud prevention)

5.5 How to Exercise Your Rights

Email us:

• • Email: support@linensuit.shop
• • Subject line: "Privacy Rights Request"
• • Include: Your name, email, and specific request

We respond within 30 days.

6. Cookies & Tracking Technologies

6.1 What We Use

Essential Cookies:

• • Session management (login, cart)
• • Security and authentication
• • Required for website functionality

Analytics Cookies:

• • Google Analytics 4 (anonymized)
• • Website performance monitoring

We do NOT use:

• • Third-party advertising cookies
• • Social media tracking pixels (except our own social links)

6.2 Your Cookie Choices

Browser Settings: You can disable cookies in your browser

Note: Disabling essential cookies may break website functionality

7. Third-Party Links

Our website may contain links to third-party websites (fabric suppliers, social media). We are NOT responsible for their privacy practices. Please review their policies separately.

8. Children's Privacy

LinenSuit.shop is not intended for users under 18 years old. We do not knowingly collect data from children. If you believe a child has provided us data, contact us immediately.

9. International Data Transfers

• • Your location: We serve customers worldwide
• • Our location: Operations based in Bangkok, Thailand
• • Data transfer: Your data may be transferred to/from servers in Australia (AWS)

By using our services, you consent to international data transfers necessary to provide our tailoring services.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new "Last Updated" date.

Notification:

• • Minor changes: Updated on website
• • Major changes: Email notification to registered users

Your continued use after changes constitutes acceptance of the updated policy.

11. Contact Us

Questions about this Privacy Policy?

• • Email: support@linensuit.shop
• • Response Time: Within 24 hours
• • Address: Bangkok, Thailand

Data Protection Officer: Deep Khadka (support@linensuit.shop)